Would you believe us if we told you that a $15/month app transformed the state of our business and work life balance overall? 🤯If you feel like you’re stuck in a cycle of constant communication with clients outside of office hours, we’ve 👏 been 👏 there 👏.

After experiencing burnout and strained work-life balance, we began to question if this was the norm for client communication. The good news? It doesn’t have to be.

Allow us to introduce you to OpenPhone, an all-in-one phone system for teams. It’s completely transformed the way we interact with clients, and as a result, has allowed our agency to flourish. Here’s how.

EXCLUSIVE BUSINESS NUMBER ACCESSIBLE BY OUR WHOLE TEAM

Before OpenPhone, it felt like clients would call or text our personal cells nonstop. We love that OpenPhone allows us to create our own business number without having to pay for two phones. Having an exclusive business number prevents us from ever having to share our personal numbers with clients (AND we dont have to carry around two phones).

What makes it even better is our entire team can have access to the OpenPhone app to view and respond to messages from clients as needed. Additionally, we’ve integrated OpenPhone with Slack so our team is notified of any texts, voicemails, or missed calls there as well.

OFFICE HOUR ENFORCEMENT

You might be wondering: while it’s great that clients aren’t contacting your personal cell phone number, aren’t you still getting notified by the app on your personal cell if clients contact you outside of office hours? Nope 🙌 OpenPhone has a “do not disturb” feature that can be enabled during set hours for both calls and texts.

And the good doesn’t stop there! You can also set up an automated message that instantly sends to anyone contacting you outside of office hours. Here’s an example message you may want to set up:

“Hi, thanks for reaching out! We’re off for the day and will get back to you during our normal business hours, Mondays - Thursdays 9a-5pm and Fridays 9-12pm MST. Thank you!”

We hope you found this blog post helpful in discovering our go-to way for enforcing client communication boundaries. Use this link to unlock 10% off your first 3 months of OpenPhone and check out our latest online course, The Soft SMM, for more of our best kept business secrets. 🤭 Chat soon!

xx,

The Homies